Lightning IP Logo
Home /Contact

Contact us

Real people, real help.Right when you need it.

When something goes wrong with your internet, you shouldn't have to fight a robot. Our local team is ready to help - call, chat, or find answers instantly.

Send us a message

Send us a message and we'll get back to you.

Go to form

Experiencing an outage?

Check network status

Quick Help

Discover answers to common enquiries

Check out the answers to some of our frequently asked questions below.

Visit Help Centre and FAQ

Moving home

Transfer your service to your new address.

No Internet

Troubleshoot connection problems.

Check outages

See if there's a network issue in your area.

Getting started

Set up your modem or router.

Speed test

Check your internet performance.

Billing and account

Manage payments and account details.

Get in touch with us

Send us a message

Not a fan of phone calls? If you have a sales question that isn't urgent or just want to give a shout-out to a team member, fill out the form and we'll respond soon.

For technical support or account enquiries, please reach out through live chat or call our dedicated support hotline at 1300 994 884 .

Need urgent help?

Start a live chat Call us at 1300 994 884

We value your privacy. Take a moment to check out our privacy policy to understand how we safeguard your information. By submitting, you consent to our Privacy Policy and Terms and Conditions .